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Information and Technology in Human Services: Framing the Problem

An exciting conversation. Government and nonprofits, evaluation and operations, technology and its users—all around the same table talking about how to frame and resolve the problems of human service data. As Patrick Germain very aptly introduced it: “At the root, the challenges… aren’t technical… but are about different stakeholders having different resources, different priorities, different access to power, and they’re about how our sector negotiates those differences and makes decisions, not about [the technology per se].” (10:40)

Below is Patrick’s summary of the discussion.


The Measured Nonprofit

On Wednesday, April 2nd, 2014, I moderated a panel co-sponsored by NYU Wagner Graduate School of Public Service and the New York Consortium of Evaluators titled “Information and Technology in Human Services; Who’s at the Table, and How Do We Work Better Together.”  The panelists were:

  • Ivy Pool – Executive Director, HHS Connect at the NYC Mayor’s Office of Operations
  • Marlowe Greenberg – Founder and Chief Executive Officer, Foothold Technology
  • Brad Dudding – Chief Operating Officer, Center for Employment Opportunity
  • Derek Coursen, Director of Planning & Informatics at Public Health Solutions

This post summarizes the first half of the conversation in which we framed the issue and discussed contributing factors. A later post will review the possible solutions that the panelists discussed. The full recording of the event can be found at the bottom of this post.  The numbers in parentheses are time markers in the recording where you…

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One Comment on “Information and Technology in Human Services: Framing the Problem”

  1. biker2012 says:

    Derek, I keep preaching the same song – technology we can do – its the 80:20 rule again – 20% is showing the technology proof of delivery (tools like Open-XDX make this straightforward and quick). Then the 80% is the stakeholders and legal folks stepping up to the plate to actually deploy, manage and provide the services that the technology enables.

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